Last Updated: April 2025
Store: InvisiblePen.shop
Company: InvisiblePen LTD
At InvisiblePen.shop, your satisfaction is our priority! If you’re not completely happy with your order, we’re here to help.
✅ Returns
You have 14 days from the date of delivery to request a return or exchange.
To be eligible for a return:
- The item must be unused, in its original condition and packaging.
- You must provide proof of purchase (order confirmation or receipt).
To start a return, contact us at:
📧 Eudizelll@outlook.com
📞 +212 6 9786 3774
We’ll guide you through the return process and provide the return address.
💸 Refunds
Once we receive and inspect your returned item, we’ll notify you about the status of your refund.
- If approved, your refund will be processed to your original payment method within 5–10 business days.
- Shipping fees (if any) are non-refundable, unless the return is due to our error (e.g. damaged or wrong item).
📦 Damaged or Incorrect Items
If your order arrives damaged, defective, or you received the wrong item, contact us within 7 days of delivery.
We’ll send a replacement or full refund — no extra cost.
Please include:
- A clear photo of the item
- Your order number
❌ Items Not Eligible for Return
- Used or damaged items (unless they arrived that way)
- Returns requested after 14 days
- Free gifts or promotional items
🌍 Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty or incorrect.
- We recommend using a tracked service for safe delivery.
📬 Need Help?
For any return or refund questions, please contact us at:
InvisiblePen LTD
📧 Eudizelll@outlook.com
📞 +212 6 9786 3774
📍 1543 275 New North Road, Islington Suite 1543, London, UK, N1 7AA